Telematic interview in telepharmacy: consensus document for farmacotherapeutic monitoring and informed drug delivery.

Fecha de publicación: 01/07/2024 Fecha Ahead of Print: 07/03/2024

Autores de IIS La Fe

• Emilio Monte Boquet

  Autor

Participantes ajenos a IIS La Fe

• Barbadillo-Villanueva S
• Áreas Del Aguila V
• Robustillo-Cortés MLA
• Gimeno-Gracia M
• Sánchez Yáñez E
• Hermenegildo-Caudevilla M
• Navarro Aznárez H
• Lázaro López A
• Vicente E

Abstract

Telepharmacy is defined as the practice of remote pharmaceutical care, using information and communication technologies. Given its growing importance in outpatient pharmaceutical care, the Spanish Society of Hospital Pharmacy developed a consensus document, "Guía de entrevista telemática en atención farmacéutica," as part of its strategy for the development and expansion of telepharmacy, with key recommendations for effective pharmacotherapeutic monitoring and informed dispensing and delivery of medications through telematic interviews. The document was developed by a working group of hospital pharmacists with experience in the field. It highlights the benefits of telematic interviewing for patients, hospital pharmacy professionals, and the healthcare system as a whole, reviews the various tools for conducting telematic interviews, and provides recommendations for each phase of the interview. These recommendations cover aspects such as tool/platform selection, patient selection, obtaining authorization and consent, assessing technological skills, defining objectives and structure, scheduling appointments, reviewing medical records, and ensuring humane treatment. Telematic interview is a valuable complement to face-to-face consultations but its novelty requires a strategic and formal framework that this consensus document aims to cover. The use of appropriate communication tools and compliance with recommended procedures ensure patient safety and satisfaction. By implementing telematic interviews, healthcare institutions can improve patient care, optimize the use of resources and promote continuity of care.

Copyright © 2024 Sociedad Española de Farmacia Hospitalaria (S.E.F.H). Publicado por Elsevier España, S.L.U. All rights reserved.

Keywords

• Calidad, acceso y evaluación de la atención médica; Consulta Remota; Continuidad de la atención al paciente; Continuity of patient care; Health resources; Healthcare quality, access, and evaluation; Hospital; Hospital Recursos de salud; Pharmacy service; Remote consultation; Servicio de farmacia