Development of a universal short patient satisfaction questionnaire on the basis of SERVQUAL: Psychometric analyses with data of diabetes and stroke patients from six different European countries.

Filiacions

Konerding U:

Department of Psychology and Psychotherapy, Witten/Herdecke University, Witten, Germany

Trimberg Research Academy, University of Bamberg, Bamberg, Germany

Bowen T:

The Balance of Care Group, London, England, United Kingdom

Faubel R:

Department of Physiotherapy, University of Valencia, Valencia, Spain

Instituto de Investigación. Joint Research Unit in Biomedical Engineering (IIS La Fe- Universitat Politècnica de València), Valencia, Spain

Forte P:

The Balance of Care Group, London, England, United Kingdom

Karampli E:

Department of Public Health Policy, School of Public Health, University of West Attica, Athens, Greece

Malmström T:

Department of Industrial Engineering and Management, Aalto University, Espoo, Finland

Pavi E:

Department of Public Health Policy, School of Public Health, University of West Attica, Athens, Greece

Torkki P:

Department of Industrial Engineering and Management, Aalto University, Espoo, Finland

Department of Public Health, Helsinki University, Helsinki, Finland